Does BigCommerce provide any customer support options for merchants?

Yes! BigCommerce is one of the viable e-commerce services providing platforms that care for all of its users. BigCommerce provides multiple customer support options for merchants to help them around the clock and solve their queries. Hire BigCommerce developers who can help you bring your online retail operations to the next level with the BigCommerce Open SaaS ecosystem.

Following are the customer support options for merchants provided by BigCommerce:

Knowledge Base -

User guides/manuals, articles, blogs, FAQs (Frequently asked questions), and resources are readily available on the BigcCommerce platform to address common questions and issues while using BigCommerce. It allows merchants to self-serve answers to their questions at any hour.

Community Forums -

Forums work as a real-time support panel. Here you will receive a response from BigCommerce support and you can post questions and engage with other BigCommerce users in the community forums to get help and advice.

Email Support -

Merchants on paid BigCommerce plans can submit email tickets to get 1-on-1 email support from the BigCommerce support team. Response time depends on the plan level.

Live Chat Support -

Live chat with BigCommerce's support team is available to merchants, this allows for real-time assistance.

Phone Support -

Phone support from BigCommerce is also available on some of the higher-tier paid plans. This allows merchants to get timely assistance over the phone.

Premium Support -

For BigCommerce's enterprise-level plans, a dedicated account manager will be provided along with priority email, chat, and phone support.

Available Hours -

BigCommerce support is available 24/7 for self-serve resources. Live support hours are weekdays during business hours for most plans. Premium plans get extended weekday and weekend live support.

BigCommerce provides multiple tiers of customer support scaled based on the merchant's plan, including self-serve, email, live chat, phone, and premium support options. You can hire BigCommerec developers from Tech Prastish Software Solutions Pvt. Ltd. to get personalized assistance at your convenience. Tech Prastish is a BigCommerce website design and development company, to build your customized online store or to upgrade your existing business contact us now!